Phone Scripts
Scripts to use when talking to customers over the phone.
The following script is to be used when explaining Andro400 to someone who hasn’t seen our website (Andro400.com) and knows very little about o...
Mon, 30 Jun, 2014 at 11:17 AM
Caller: I’d like to order Andro400 (or Andro400 Max)
Customer Support: “I’d be happy to help you with that. Have you ordered with us bef...
Mon, 30 Jun, 2014 at 11:18 AM
Other than not seeing results, there are 2 main reasons a customer wants to cancel his autoship:
1. Oversupply (extra bottles on hand)
...
Thu, 19 Jun, 2014 at 7:11 PM
Customer: I’d like to place another order for Andro400.
Customer Support: “So you’ve ordered with us before?”
Customer: Yes
...
Thu, 19 Jun, 2014 at 7:12 PM
Customer: I want to cancel my Autoship.
Cust. Support: “Ok, I can take care of that for you. May I have your name and zip code, etc.”
...
Thu, 19 Jun, 2014 at 7:12 PM
On the Order page, you’ll notice we have a $5 coupon that can be used on any order by entering the code: Andro5off.
Normally when someone ca...
Thu, 19 Jun, 2014 at 7:11 PM
“I just want to try one bottle first
to see how it works”
When a customer says this, tell him:
“Certainly, I understand, and most m...
Fri, 20 Jun, 2014 at 1:56 PM